Shipping and Delivery
We strive to deliver your items promptly.
Quick delivery for our customers is of utmost importance to us.
SHIPPING TIME
Order Delivery Time = Processing Time + Shipping Time
The delivery sequence is as follows:
Processing Time: This encompasses order readiness, assembly, and other tasks before shipping. The length may vary depending on the destination and our efficiency.
Shipping Time: Starts after preparation and varies based on the selected shipping method and final location.
Be aware that orders are finalized by (GMT-08:00) Pacific Standard Time.
Expect potential delays during high-demand periods and sale events.
We ship via USPS, UPS, FedEx, and DHL. The overall projected delivery time includes both preparation and transit periods.
Process Shipping time and Shipping time for each Product Type
| Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
| Custom Sneaker, Shoes, Boots | 3-5 days | 7-14 days | 10-19 Business days |
| T-Shirt, Croptop, Shorts, Apparel | 3-5 days | 7-14 days | 10-19 Business days |
We process orders from Monday to Friday, Eastern Standard Time, excluding postal holidays like New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
SHIPPING COSTS
Standard Shipping: $4.95
For orders over $100: Free Shipping
SHIPMENT CONFIRMATION
Certain carriers might need 5-7 business days to refresh tracking details. If 10 business days have passed since your order and the tracking remains unchanged, please contact us at [email protected].
How Do You Track Your Package?
Just head to the Track Order part on our website for order updates.
Delivery Delays
Should your package not reach you in 45 days, we will provide a full refund. In case of any hold-ups, please reach out for clarification. Our commitment is to respond within 12 hours. Your patience and ongoing patronage are deeply valued.
If your package status indicates ‘delivered’ but it’s nowhere in sight, begin by inspecting around your property. If still unresolved, contact the shipping provider using the details from our dispatch confirmation email. If the problem continues, please contact our support at [email protected].
(*) IMPORTANT NOTICE:
We cannot be held liable for packages not delivered due to inaccurate or incomplete address details provided by the customer. Make sure to verify your shipping details at checkout. If you notice any mistakes, please contact us right away at [email protected]. Keep in mind that our email response time is up to 48 hours. If your order is shipped within this time, we cannot intervene.
JWFancy does not cover any taxes, duties, or additional charges that may be applied in the destination country. Customers are solely responsible for understanding and managing local regulations, duties, taxes, and related costs. We will not bear any responsibilities for duties, taxes, or customs fees in instances where:
- The package is rejected by the recipient.
- Delivery attempts in the destination area fail repeatedly.
We retain the authority to cancel orders without a commitment to a refund.
Contact Us
MSL COMMERCE LTD
71-75 Shelton Street ,Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [email protected]
Phone: +44 7537 185936
Support Time: Mon – Fri: 8AM-5PM PST
